Privacy Policy

Last Updated: May 26, 2025

1. Introduction

At Trejaket (“we,” “us,” or “our”), we prioritize your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website. We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), Pakistan Electronic Crimes Act (PECA), and the Pakistan Personal Data Protection Bill (PDPB).

2. Information We Collect

2.1 Personal Information You Provide

Account Information: Name, email address, shipping and billing address, phone number.
Payment Information: Processed securely via Shopify Payments.
Order Details: Items purchased, order history.

2.2 Automatically Collected Information

Device and Browser Data: IP address, device type, browser type.
Usage Data: Pages visited, time spent, referring URLs.
Cookies and Tracking Technologies: See Section 7.

3. How We Use Your Information

We use your information for:

Order Processing & Fulfillment: Fulfilling and delivering orders, sending order confirmations and updates.
Customer Support: Responding to inquiries and requests.
Marketing & Analytics: Sending newsletters and promotional emails (with your consent), analyzing website usage via Google Analytics and Facebook Pixel.
Legal & Regulatory Compliance: Compliance with applicable laws, fraud prevention, and security.

4. Sharing Your Information

We may share your information with:

Service Providers: Printful (order fulfillment), Shopify (e-commerce platform), payment processors.
Analytics & Tracking: Google Analytics and Facebook Pixel for usage analysis.
Legal Requirements: If required by law, regulation, or legal process.

Note: We do not sell your personal information to third parties.

5. Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

Access & Correction: Request access to or correction of your personal data.
Data Deletion & Consent Withdrawal: Request deletion of your data or withdraw consent at any time (subject to legal requirements).
Opt-Out: Unsubscribe from marketing emails at any time, opt-out of analytics tracking via cookie settings.

For California residents, additional rights under the CCPA include:

Data Portability: Request a copy of your personal data.
Restriction & Objection: Request restriction of processing or object to certain processing activities.

For EU residents, additional rights under the GDPR include:

Right to be Forgotten: Request deletion of your personal data.
Data Portability: Request a copy of your personal data in a portable format.

For Pakistan residents, rights under the PDPB include:

Access, Correction, Deletion, or Restriction: Request access to, correction of, deletion of, or restriction on the processing of your personal data.

To exercise these rights, please contact us at support@trejaket.com.

6. Data Security, PECA & PDPB Compliance

We implement industry-standard security measures to protect your personal data, including:

Data Security Measures: Encryption, secure servers, and restricted access.
Access Controls: Only authorized personnel can access customer data.
Breach Notification: In the event of a personal data breach, we will notify the National Commission for Personal Data Protection of Pakistan (NCPDP) within 72 hours of becoming aware of the breach, as required by the PDPB. If the breach poses a high risk to your rights and freedoms, we will also inform affected users without undue delay.
Data Protection Officer (DPO): If required under the PDPB, we will appoint a Data Protection Officer (DPO) to oversee our data protection strategies and ensure compliance with applicable laws. Contact details of the DPO will be provided on our website.
Documentation: We maintain records of all personal data breaches, including their nature, impact, and corrective actions, to demonstrate compliance to the NCPDP.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small files stored on your device to enhance your browsing experience.

7.2 Cookies We Use

Essential Cookies: Necessary for site functionality.
Analytics Cookies: Google Analytics, Facebook Pixel for usage analysis.

7.3 Managing Cookies

You can manage or disable cookies in your browser settings. A cookie consent banner is provided for compliance.

8. International Data Transfers

Your data may be processed outside your country (e.g., USA, EU). We ensure adequate protection for international transfers as required by GDPR and PDPB.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

10. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe a child has provided personal data, please contact us for removal.

11. Dispute Resolution

11.1 Informal Resolution

We encourage you to contact our support team at support@trejaket.com for any concerns or disputes. Most issues are resolved quickly and amicably through direct communication.

11.2 Alternative Dispute Resolution (ADR) for EU Customers

With the discontinuation of the EU Online Dispute Resolution (ODR) platform as of July 20, 2025, EU customers may seek assistance from local Alternative Dispute Resolution (ADR) bodies or mediation services in their country for unresolved disputes.

11.3 US Customers

If a dispute cannot be resolved informally, it may be referred to binding arbitration as per US law. Arbitration clauses are drafted clearly and conspicuously to ensure legal enforceability.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

13. Contact Us

If you have any questions or requests regarding your privacy, please contact us at:

Email: contact@trejaket.com